Simple monthly plans
Pick the plan that matches your monthly order volume. Prices are in US dollars per 30 days and are billed through Shopify, so charges appear on your Shopify invoice. ChatFirm never asks for your card.
Starter
Confirm orders and verify addresses on WhatsApp.
Includes
- WhatsApp order confirmation
- Address verification with AI check
- Cancellation handling
- Admin WhatsApp alerts
Growth
Add payment proof, Leopards booking and live tracking.
Everything in Starter, plus
- Bank-transfer payment proof
- Leopards Courier booking
- Delivery tracking
- Reply reminders
- Order updates by WhatsApp
Scale
Add review requests, stuck-order alerts and cart recovery.
Everything in Growth, plus
- Review requests
- Stuck-order alerts
- Abandoned checkout recovery
Enterprise
Custom volume and pricing.
Includes
- Every Scale feature
- Volume above 1,500 orders a month
- Price and terms agreed with you
Starter and Growth begin with a 14-day free trial. Scale has no trial: because it includes review requests, stuck-order alerts and abandoned-checkout recovery, it is charged from the day you approve it. Switching from a trial to Scale ends the trial.
Billing questions
How does the free trial work?
On Starter and Growth you get 14 days free. You approve the subscription on Shopify's own billing page; ChatFirm never sees or collects card details. If you have not cancelled when the trial ends, Shopify starts charging the plan's monthly price to your Shopify invoice. Each store gets one 14-day trial. Whether Shopify asks you for a payment method depends on your Shopify account, not on ChatFirm.
What happens when I reach my order limit?
At 80% of your monthly orders we warn you in the dashboard and on WhatsApp. Past 100% there is a 10% buffer; after that new orders are still stored but are not automated until you upgrade or the next billing cycle starts. Orders already in progress always finish.
Can I change plans?
Yes, from the Plans page in the dashboard. Upgrades take effect immediately; Shopify prorates the charge. Downgrades apply at the next billing cycle, or right away while you are still on a free trial.
Are courier fees included?
No. You pay Leopards Courier directly under your own agreement. ChatFirm only connects Shopify, WhatsApp and your Leopards account.
How do I cancel?
Cancel from the Billing page in the dashboard, or uninstall the app from your Shopify admin. Billing stops with the subscription.
Ready to move order confirmation to WhatsApp?
Join the waitlist and we will tell you the day ChatFirm opens. Have a question first? We are happy to answer it by email.