Every feature, and the plan it comes with
Everything below is built and working in the ChatFirm app. Each automation has its own page in the dashboard where you switch it on or off and edit its messages.
Starter
$5 / month · up to 100 ordersIncluded from the Starter plan.
WhatsApp order confirmation
When an order arrives, ChatFirm messages the customer the items, total and address and asks them to reply YES to confirm, NO to cancel, or ADVANCE to pay in advance. You can edit the message.
Address verification with AI check
After the customer confirms, they are asked to check their delivery address. If they send a corrected one, an AI check decides whether it is complete (house number plus area); a complete address is written back to the Shopify order.
Cancellation handling
A customer who says NO at the first prompt is cancelled straight away. A customer who asks to cancel a confirmed order is asked why, and you decide with CANCEL or KEEP on WhatsApp; an approved cancel also cancels the courier booking and the Shopify order.
Admin WhatsApp alerts
Alerts to the admin numbers you list for new orders, confirmations, cancellations and problems. Each admin chooses which alerts they get, and a test button checks the number works. Messages are editable.
Growth
$15 / month · up to 500 ordersEverything in Starter, plus the features below, from the Growth plan.
Bank-transfer payment proof
For bank-transfer orders the customer gets your bank details and sends a payment screenshot on WhatsApp. An admin replies CONFIRM or REJECT; CONFIRM marks the order paid in Shopify. Customers who choose ADVANCE get the percentage discount you set on the items.
Leopards Courier booking
Once the address is confirmed (and payment, for bank-transfer orders), ChatFirm books the parcel with your Leopards Courier account for the right COD amount and sends the customer their tracking ID. If the customer cancels, the booking is cancelled.
Delivery tracking
ChatFirm follows your Leopards parcels (Leopards updates plus a check every 30 minutes). The customer is messaged when the parcel is out for delivery and when it is delivered; failed deliveries and returns are sent to you as admin alerts.
Reply reminders
A follow-up message when a customer has not answered the order confirmation or the address check within the time you set.
Order updates by WhatsApp
Admins can send commands from WhatsApp, for example UPDATE #1042 tracking=… to set or correct a tracking number (the customer is told) or note=… to save an internal note.
Scale
$29 / month · up to 1,500 ordersEverything in Growth, plus the features below, from the Scale plan.
Review requests
A few days after Leopards marks an order delivered, ChatFirm asks the customer for a review with your review link, once per order.
Stuck-order alerts
If an order sits at a waiting step (no customer reply, no payment proof, no admin decision) for longer than the hours you set, your admin numbers get one WhatsApp alert so you can step in. It alerts you only; it does not message the customer.
Abandoned checkout recovery
Up to two WhatsApp reminders, with a link back to the cart and an optional discount code, to customers who left checkout with a phone number and ticked Shopify's marketing opt-in. Customers can reply STOP.
Good to know
- Courier: Leopards Courier is the only courier supported today. Booking uses your own Leopards account.
- WhatsApp: messages are sent from your own WhatsApp account, linked by scanning a QR code, through an unofficial WhatsApp Web integration. It is not Meta's official WhatsApp Business API, and WhatsApp may restrict accounts that send unwanted messages, so use it for messages your customers expect. Support for the official WhatsApp Business API is planned.
- Payments: ChatFirm does not collect or process customer payments. For advance payment, customers pay your bank account by an ordinary bank transfer and send a screenshot.
- Stuck orders: the Stuck-Order Monitor alerts your admin numbers only. It does not message the customer or contact the courier.
- Shopify: ChatFirm updates the order address, marks bank-transfer orders paid when you confirm them, adds a note and tag to orders converted to advance payment, and cancels orders you approve for cancellation. It does not mark orders fulfilled.
- Messages: every message can be edited in the dashboard, in any language you like.
- Limits: each plan has a monthly order limit. At 80% you are warned; past the limit there is a 10% buffer, after which new orders are stored but not automated until you upgrade or the next cycle starts. Orders already in progress always finish.
Ready to move order confirmation to WhatsApp?
Join the waitlist and we will tell you the day ChatFirm opens. Have a question first? We are happy to answer it by email.